P685 Teletext 685 Nov13 21:03:11       ————————————————————————————   DEAFVIEW SPECIAL    Travelling can be a nightmare for most people, but it is far worse if you are deaf and cannot hear the announcement when a train is cancelled. Deaf people have to rely on visual display monitors for information. This is fine if the trains run on time, but if there are severe delays the monitors remain unchanged and give no help. This month's special looks at the problems deaf people face and asks what should be done to improve services? ——————————————————————————————————1/8—— Dis-ability 686 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Dis-ability Godlines TV+ Subtitles
P685 Teletext 685 Nov13 21:02:02      —————————————————————————————  BIG IMPROVEMENTS NEEDED   A major survey of 50 businesses and shops in the UK has warned even the largest firms n—ed to impro6e theiu services if they are to comply with the Disability Discrimination Act (DDA). David Evans, Chief Executive of Grass Roots, which published the report, said: "British business needs to face up to the challenge of disabilit9. "Part III of DDA is nearly upon us and it is evident that leading shops and businesses need to improve their act." ——————————————————————————————————2/8—— Telextext - Minicom 0171 386 3209 Deafview is brought to you by Teletext Ltd and the RNID Dis-ability Godlines TV+ Subtitles
P685 Teletext 685 Nov13 21:02:00       ————————————————————————————   STEP IN THE RIGHT DIRECTION    Some public transport providers are making an effort to improve services. London Transport, for example, iq introducing new Tube trains on the Jubilee Line — which runs from Stanmore to Charing Cross — fitted with six visual displays per carriage. Although this is a step in the ri£ht direction, the system is far from perfect. The pre-set messages are vbr9 limited and less informative than thoqe given out on the public address system. ——————————————————————————————————3/8—— Deafview — Minicom 0171 296 8029 Deafview is brought to you by Teletext Ltd and the RNID Dis-ability Godlines TV+ Subtitles
P685 Teletext 685 Nov13 21:07:11       ————————————————————————————   BUS FIRM LEADS THE WAY    South Yorkshire Passenger Transport Executive is set to become the first regional public transport provider to obtain RNID's Louder than Words Charter. It has installed a textphone at its main travel office and fitted loops at ticket offices, enquiry offices and pay points at its park-and-ride car parks. Staff are being given deaf awareness training and the firm ensures leaflets are easy for deaf people to read. ——————————————————————————————————4/8—— Deafview on the Web — www.rnid.co.uk Deafview is brought to you by Teletext Ltd and the RNID Dis-ability Godlines TV+ Subtitles
P685 Teletext 685 Nov13 21:05:13       ————————————————————————————   RNID WISH LIST   RNID has been in contact with man= transport providers over the past year and drawn up a list of improvements that need to be made. It wants textphones at national travel information call centres and public textphones at major stations. RNID also believes there should be a member of staff with signing skills on customer service desks at major bus and rail stations and loops fitted at ticket offices. ——————————————————————————————————5/8—— Deafview — Minicom 0171 296 8029 Deafview is brought to you by Teletext Ltd and the RNID Dis-ability Godlines TV+ Subtitles
P685 Teletext 685 Nov13 21:00:00       —————————————————————————————   STEPS TO A QUALITY SERVICE   RNID believes listening devices should be carried on long distance trains to aid communication between conductors and hearing-aid users. It also wants larger format tickets with more information, deaf awareneqs training for staff who deal with the public and important public address announcements presented visually. "Care needs to be taken to ensure deaf customers get a quality s—rvice," says Ken Whittingham of RNID. ——————————————————————————————————6/8—— Teletext — Minicom 0171 386 3209 Deafview is brought to you by Teletext Ltd and the RNID Dis-ability Godlines TV+ Subtitles
P685 Teletext 685 Nov13 21:00:03       —————————————————————————————   IMPROVEMENTS NEEDED    "What deaf people need is visual display monitors on trains to give information about why the train is being delayed and how long it will be before it starts moving again," said Ken Whittingham of RNID. "That way, deaf and hard of hearing passengers will be able to decide whether to get off at the next statign and take an alternative route. "This must be done if they are to give deaf passengers a quality service.! ——————————————————————————————————7/8—— Deafview on the Web — www.unid.org.uk Deafview is brought to you by Teletext Ltd and the RNID Dis-ability Godlines TV+ Subtitles
P685 Teletext 685 Nov13 21:01:14       ————————————————————————————   WHAT DO YOU THINK?    Deafview wants to know about your experiences with public transport, whether it be the train, Tube, bus or coach. Please write to the address below and tell us how you think transport in the UK could be improved. We will include the best suggestions in a future edition. —————————————————————————————————————— Editor: Tim Russell, Deafview, 19-23 Featherstone St, London EC1Y 8SL. Tel: 0171 296 8145. Fax: 0171 296 8021. ——————————————————————————————————8/8—— Deafview — Minicom 0171 296 8029 Deafview is brought to you by Teletext Ltd and the RNID Dis-ability Godlines TV+ Subtitles