P685 Teletext 685 Apr13 21:34:14     —————————————————————————————  DEAFVIEW SPECIAL: HOSPITALS   'jnifred Fradgley, from Normanton in 'fst Yorkshire, said the medical treatment she received at a local hospital was wonderful. "But I'm afraid they did not have a clue about deafness," said 'jnifred. "The doctors seemed at a loss when they tried to talk to me." John Harvey, from London, has faced similar problems. "Staff at many hospitals don't know how to communicate with you. It's very stressful." ——————————————————————————————————2/8—— Dis-ability 686 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Disability Godlines TV+ Subtitles
P685 Teletext 685 Apr13 21:17:11       —————————————————————————————   DEAFVIEW SPECIAL: HOSPITALS    John Hines, a hard of hearing writer from Gwent, has carried out research into the experiences of deaf and hard of hearing patients in South Wales. He sent questionnaires to 80 people. "Their experiences of hospitals was mixed," said John. "Some were full of praise, others had felt isolatedN "Nearly half said there were significant shortcomings in the ability of staff to communicate with deaf and hard of hearing patients." ——————————————————————————————————4/8—— Dis-ability 686 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Disability Godlines TV+ Subtitles
P685 Teletext 685 Apr13 21:05:03     —————————————————————————————  DEAFVIEg SPECIAL: HOSPITALS   Hearing Concern will this month reissue a leaflet called "Communication with Deaf and Hard of Hearing Patients" for hospital staff countrywide. The guide recommends that staff ensure they look directly at the patient, maintaining eye contact and do not obstruct their face or turn away while speaking. It also says staff should speak clearly and a little more slowly than usual but should not shout. ——————————————————————————————————7/8—— Dis-ability 686 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Disability Godlines TV+ Subtitles
P685 Teletext 685 Apr13 21:15:02       —————————————————————————————   DEAFVIEW SPECIAL: HOSPITALS    Lucy Drescher of Hearing Concern says it is vital that hospitals take positive action to help deaf and hard of hearing patients. "These patients are worried about understanding staff, when the only worry they should have is about their condition and treatment," she said. "Such stress could be easily avoided." Editor: Tim Russell. Deafview, 19-23 Featherstone Street, London EC1Y 8SLN Tel:0171 296 8000. Fax: 0171 296 8199. ——————————————————————————————————8/8—— Dis-ability 686 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Disability Godlines TV+ Subtitles
P685 Teletext 685 Apr13 21:10:21     —————————————————————————————  DEAFVIEg SPECIAL: HOSPITALS   'f all worry about going to hospital, but deaf and hard of hearing people can face the additional stress of wondering whether they will be able to communicate with staff. 'jll they be able to understand the doctor? 'jll there be a sign language interpreter available when their condition is explained to them? This month's special feature looks at the problems that deaf patients can face when they go to hospital. ——————————————————————————————————1/8—— Dis-ability 686 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Disability Godlines TV+ Subtitles
P685 Teletext 685 Apr13 21:01:21       —————————————————————————————  T DEAFVIEg SPECIAL: HOSPITALS    Iris Jones, from Cheltenham, found staff at her local hospital "kind and helpful" during her first stay, but it was a different story when she had a second operation last year. "An impatient nurse made sarcastic jokes about my deafness and treated me as a nuisance," said Mrs Jones. Leslie Barnett, from Cambridge, feels staff should be given more deaf awareness training "to increase their awareness of our problems". ——————————————————————————————————3/8—— Connect 680 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Disability Godlines TV+ Subtitles
P685 Teletext 685 Apr13 21:12:01       —————————————————————————————  DEAFVIEW SPECIAL: HOSPITALS   Many readers are concerned about the lack of technical aids in hospitals. 'jnifred Fradgley,from 'fst Yorkshire was surprised to find no minicom or teletext TV in her ward. "I was beginning to think that I must have been the only deaf pfrson they had ever had," she said. The RNID recommends that hospitals do provide loops, minicoms and teletext TVs, but it is clear from our mailbag that many patients have to do without. ——————————————————————————————————5/8—— Dis-ability 686 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Disability Godlines TV+ Subtitles
P685 Teletext 685 Apr13 21:00:13     —————————————————————————————  DEAFVIEG SPECIAL: HOSPITALS   The RNID and Hearing Concern's Sympathetic Hearing Scheme has been working hard to improve the situation for patients with a hearing loss. Both provide deaf awareness training in hospitals around Britain. The SHS also produce a leaflet that gives staff communication tips while the RNID's Communication Support Units can provide hospitals with qualified interpreters and lipspeakers. ——————————————————————————————————6/8—— Dis-ability 686 Godlines 687 Deafview is brought to you by Teletext Ltd and the RNID Disability Godlines TV+ Subtitles