P252 CEEFAX 252 Tue 15 Nov 20:00/06   1/8                CHRISTMAS SHOPPING BY POST Mail order shopping is a popular way of avoiding High Street crowds but can cause more problems than it solves. Customers brxjng items from a glossy advertisement may find that the goods are not what they expected, are damaged in transit, arrive late - or do not arrive at all. ghich? magazine has sifted through its own postbag to discover the most common complaints about shopping by post and gives advice on avoiding the pitfalls. More Consuldr Home+Away Meat Headlines
P252 CEEFAX 252 Tue 15 Nov 20:01/01   2/8                CHRISTMAS SHOPPING BY POST Once an order has been acknowledged by a mail order company, or the enclosed cheque cashed, a deal has been made. Even if only a deposit has been paid, this legally binding contract usually means that an order can only be cancelled with the company's agreement. If the price has increased since the order was placed the customer should not have to pay anything extra. But watch out for small print. More Consumer Home+Away Meat Headlines
P252 CEEFAX 252 Tue 15 Nov 20:14/00   3/8                CHRISTMAS SHOPPING BY POST Having placed an order for mail order goods all customers face a wait, but how long is considered "reasonable"? There is no "rule" for waiting time so Which? magazine suggests that if goods are needed before a certain date this should be noted on the order form. Goods from a Christmas catalogue should obviously arrive before Christmas. If the items are not on time the order can be cancelled and a refund requested More Consumer Home+Away Meat Headlines
P252 CEEFAX 252 Tue 15 Nov 20:01/10   4/8                CHRISTMAS SHOPPING BY POST Mail order goods sometimes fail to arrive or are damaged in transit. If the company simply did not send the goods it is in breach of contract and must refund payment. But if the goods were lost in the post, the Post Office is liable for any claim Mail order companies belonging to trade associations usually replace damaged items but if the Post Office was at fault a claim can be made on Form P58. More Consumer Home+Away Meat Headlines
P252 CEEFAX 252 Tue 15 Nov 20:00/41   5/8                CHRISTMAS SHOPPING BY POST Mail order goods may arrive in one piece and on time but are not always quite what the customer expected. The Sale of Goods Act says goods should correspond with their description so displeased customers are entitled to reject the item and obtain a refund. This Act also states that goods should be of merchantable quality, so faulty goods should be rejected immediately - delay could reduce a customer's entitlement to compensation. More Consumer Home+Away Meat Headlines
P252 CEEFAX 252 Tue 15 Nov 20:00/00   6/8                CHRISTMAS SHOPPING BY POST Mail order customers are often concerned about their legal rights. Dangerous items, like defective electrical goods, are covered by the Consumer Protection Act in the same way as products purchased in shops. A person receiving a mail order gift has the same rights as someone given a gift bought in a shop - almost none. So if the item is faulty it may be up to the buyer to do the complaining. More Consumer Home+Away Meat Headlines
P252 CEEFAX 252 Tue 15 Nov 20:02/00   7/8                CHRISTMAS SHOPPING BY POST When a mail order company goes into liquidation its customers stand little chance of getting their money back. But a customer buying from a newspaper or magazine advertisement may be helped by mail order protection schemes. Paying by credit card gives the added protection of the Consumer Credit Act 1974, provided the goods cost over £100 The credit card companies are also liable for any other breach of contract More Consumer Home+Away Meat Headlines
P252 CEEFAX 252 Tue 15 Nov 20:02/10   8/8                CHRISTMAS SHOPPING BY POST Useful addresses for customers with complaints about mail order companies Catalogues: The Mail Order Traders' Association, 25 Castle Street, Liverpool L2 4TDN MAIL ORDER P OTECTIONSCHEMES National Daily Papers: Newspaper Publishers' Association, 16 Tooks Court, London EC4A 1LB. Magazines: Periodical Publishers' Association Ltd, Imperial House, 15-19 Kingsway, London, WC2B 6UN. More Consumer Home+Away Meat Headlines