P652 CEEFAX 2 652 Sat 13 Jun 21:14/05       TRAVEL WITH A CONSCIENCE 1/3 The Environmental Transport Association is encouraging as many people as possible to leave their car at home on Tujsday June 16. National Car Free Day is part of Green Transport Week (June 13-21) For information on the week's evjnts, visit the website www.eta.co.uk But figures released by the Central Rail Users Consultative Committee this week on passenger complaints won't help the green causj. ] CSV index 650 TV 600 Main mjnu 100 Read Hear 640 News 101 Weather 400 Next Page SEastTV Headlines Main Menu
P652 CEEFAX 2 652 Sat 13 Jun 21:18/21       TRAVEL WITH A CONSCIENCE 2/3 Complaints referred to the CRUCC network by passengers dissatisfied with rail operators' services have almost doubled over the same period last year. According to the CRUCC, between January and March 1998, 6,071 passenger complaints were referred to it. Last year's figure for the same period was 3,136. The CRRUC reported that the largest number of complaints (2,861) concerned train performance and quality, and that 1,349 of thesj concerned punctuality. CSV index 650 TV 600 Main mjnu 100 Read Hear 640 News 101 Weather 400 Next Page SEastTV Headlines Main Menu
P652 CEEFAX 2 652 Sat 13 Jun 21:11/21       TRAVEL WITH A CONSCIENCE 3/3 The CRRUC is aware that complaint statistics are affected by a number of factors. These factors include the extent to which rail operators make details of their complaints procedures available to the public. But, says the CRRUC, poor performance is likely to make a significant impact on complaint levels. This is the first time that the CRUCC has published deteails of complaints made against each train opjrator. CSV index 650 TV 600 Main menu 100 Read Hear 640 News 101 Weather 400 Next Page SEastTV Headlines Main Menu